I am a patient at the Fayetteville office but called over two weeks ago to switch over to the Raeford office since I live and work in Raeford. When I called to make the appointment, I was told the latest appointment was at 3:30. I took off work early to make it in on time. Upon arrival, I had to fill out paperwork (information that should have been sent over from the Raeford office). Since I came in at 3:20, I filled out the proper paperwork and 20 minutes went by. I then asked how much longer it would be and was told my appointment was at 4:00, but they had me come in at 3:30 for paperwork. PAPERWORK THAT COULD HAVE BEEN SENT OVER from the Fayetteville office. I wasn't taken back until 4:05. At that time I was asked multiple questions by my dental hygienist, like if I'd had x-rays at the other office. Shouldn't this be information you already have, especially if I made this appointment in advance? I told the dental hygienist I did not want x-rays if I'd already had them and she said you wouldn't charge me for them that you would use it "as a write off". My teeth were cleaned and I was waiting on a doctor at 4:40. I had to leave for tutoring by 4:50 (I am a teacher). I almost left the office waiting on the doctor to come. The dental hygienist was rather rude when I took off my bib and told her I had to leave, (at 4:30 I had already told her I had to leave to tutor). It made her even more mad when I told the doctor I didn't get in there to get my teeth cleaned until 4:05. You'd think with an appointment at 3:30 that I would be out by 4:30. She said rudely that I was considered a "new patient" so that is why I had to wait. I did not leave the office until 4:50. The doctor (I didn't get his name) was very kind and tried to work quickly. My husband also had an appointment at 3:30 and wasn't taken back until 4:20. His exam and cleaning was completed prior to mine. I am very confused, because I have been a patient with Hometown Family dental for many years. Why was the paperwork not sent over? The Raeford office had no prior record of me so I guess we are all just guessing for treatment?
This is the most unprofessional I have ever been treated at a Hometown Family Dental. When I filled out paperwork I had to sign a form saying I would be on time for my appointments. Shouldn't Hometown Family dental also be on time? Part of that would be being prepared when a patient comes in. I have NEVER had this issue at the Fayetteville office. I am disappointed you were not prepared. I hope this is not the case for future appointments.
